Start With the Real Issue
Define the Decision in a Consumer Protection Matter
The first consultation should identify the transaction, parties, promises made, money paid, performance received, notices sent, and the outcome the consumer seeks.
A useful consultation is more focused when the immediate objective, the people involved, the current procedural posture, and any deadline or upcoming event are identified before solutions are discussed.
- Create a complete transaction chronology
- Preserve representations and payment records
- Define a realistic remedy and escalation path

